Delayed or Cancelled Flights
Flight Delayed or Cancelled? Know Your Rights and How to Claim Compensation
Flight disruptions can be stressful, but under EU Regulation 261/2004, you may be entitled to compensation of up to €600 per passenger if your flight is significantly delayed or cancelled. This section explains when you can claim, how much you could receive, and what steps to take.
If the airline refuses to pay or delays your claim, you may want to use a specialist service like Compensair to handle the process for you—though they do charge a fee for successful claims.
When Can You Claim Compensation?
To qualify under EU Regulation 261/2004, at least one of these must apply:
✔ Your flight departed from an EU airport (regardless of airline).
✔ Your flight arrived at an EU airport and was operated by an EU airline.
This means:
How Much Compensation Can You Get?
Compensation depends on the flight distance and delay time.
What To Do If Your Flight is Delayed or Cancelled
Step 1 – Check Your Eligibility
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If your flight is delayed over 3 hours or cancelled at short notice, check if you qualify for compensation.
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Verify whether the reason for the disruption was within the airline’s control (e.g., technical faults, crew shortages).
Step 2 – Contact the Airline Directly
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Request compensation via the airline’s website or customer service team.
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Airlines may offer alternative flights, vouchers, or refunds—check if they meet your needs.
Step 3 – Keep All Documents
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Save your boarding pass, booking confirmation, and any communication with the airline.
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If you were given a reason for the delay or cancellation, take note of it.
Step 4 – Get Food & Accommodation If Needed
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If your flight is delayed overnight, airlines must provide food, drinks, and hotel accommodation.
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If they don’t offer it, keep your receipts and claim reimbursement later.
Step 5 – Use a Claims Service If the Airline Refuses to Pay
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If the airline ignores or rejects your claim, you can use a specialist compensation company like Compensair to handle your case.
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These companies take a commission from successful claims but can make the process easier.
Recommended Flight Compensation Service – Compensair
Why Use Compensair?
If you’re struggling to get compensation from the airline, Compensair can handle the claim process for you.
✔ No upfront fees – you only pay if you win.
✔ Experts handle all legal paperwork.
✔ Covers delays, cancellations, and denied boarding.
✔ Compensation up to €600 per passenger.